UAE Ministry of Labour Complaint Process: The UAE offers one of the most structured legal systems for labour protection. If you’re an employee facing issues like unpaid salary, visa delays, or unfair dismissal, the UAE labour complaint process provides a legal channel to resolve disputes.
This guide will walk you through how to file a complaint with the UAE Ministry of Human Resources and Emiratisation (MOHRE) in 2025, what documents are needed, the timeline, and how disputes are handled.
UAE Ministry of Labour Complaint Process 2025 Guide
Who Can File a Labour Complaint in UAE?
The UAE ministry of labour complaint process is open to:
- Employees working in the private sector under MOHRE
- Domestic workers (via Domestic Workers Division)
- Workers in free zones (via their respective authorities)
- Both residents and workers who have recently exited the UAE
- Employers (can also file complaints against employees)
Common Reasons for Filing a Labour Complaint
UAE Ministry of Labour Complaint Process: You can file a complaint under the UAE labour complaint process for the following issues:
| Issue | Action Covered by Law |
|---|---|
| Unpaid salaries or delays | ✅ |
| End-of-service benefits not paid | ✅ |
| Forced unpaid leave or illegal deductions | ✅ |
| Contract violations by employer | ✅ |
| Absconding claims | ✅ (if false) |
| Termination without notice | ✅ |
| Passport confiscation | ✅ |
Step-by-Step: UAE Labour Complaint Process (2025)
Step 1: Contact MOHRE Helpline
📞 Call 600 590 000 — available in English, Arabic, Urdu, Hindi, Tagalog, and more.
Explain your issue. MOHRE may try to resolve the matter informally first.
Step 2: Register a Formal Complaint
You can file your complaint through:
MOHRE Smart App (iOS / Android)
MOHRE Website → www.mohre.gov.ae
Tasheel Center (in-person help)
Upload or bring:
- Emirates ID
- Labour contract copy
- Pay slips or salary proof
- Any WhatsApp/email evidence
- Termination notice (if applicable)
Step 3: Case Number Issued
You’ll receive a case number via SMS or email. Use this to track the complaint online.
Step 4: MOHRE Mediation Call
MOHRE will contact your employer and try to mediate within 5 working days. If both parties agree on a solution, the complaint is closed.
Step 5: Escalation to Labour Court (If Needed)
If mediation fails:
You’ll receive a referral letter from MOHRE.
File your case at the Labour Court.
The referral letter is free and valid for 14 days.
You do not need a lawyer for cases under AED 100,000.
Timeframe for Labour Complaint Resolution
| Stage | Timeframe |
|---|---|
| MOHRE mediation call | 3–5 working days |
| Complaint resolution | 1–2 weeks |
| Referral to court (if needed) | Within 14 days |
| Labour Court judgment | 3–6 weeks |
Note: Court timelines vary by complexity.
Labour Court Fees in UAE (2025)
MOHRE complaint: Free
Labour court (under AED 100,000): Free
Labour court (above AED 100,000): 5% fee (max AED 20,000)
Legal aid available for low-income workers
What Happens After Winning a Case?
UAE Ministry of Labour Complaint Process: If the court rules in your favor:
- Employer must pay your salary, dues, or compensation
- You may get end-of-service benefits + penalties
- MOHRE may blacklist non-compliant employers
- You can transfer to a new job (without NOC) or exit UAE safely
- In serious cases, fines are issued to the employer
How to Track UAE Ministry of Labour Complaint Process Status Online
Visit: mohre.gov.ae/en
Click “Enquiry Services” → “Labour Complaint Status”
Enter your complaint number or Emirates ID
You’ll see current status, next steps, and case officer info
Tips to Strengthen Your Labour Complaint
- Keep all written communications (WhatsApp, email)
- Screenshot your salary slips or bank statements
- Take photo evidence (e.g., poor living conditions)
- Never sign documents you don’t understand
- Use the MOHRE app to track your contract and records
What If You’re on a Visit Visa or Illegal Status?
UAE Ministry of Labour Complaint Process: Even if you’re on a visit visa or your visa has expired:
You can still report abuse or withheld wages
MOHRE can help settle dues and issue exit permits
Overstayers may be exempted from fines in labor cases
It is illegal for employers to withhold wages based on visa status
Why Mahad Manpower UAE Supports Labour Rights
At Mahad Manpower UAE, we ensure:
- All candidates get fair and transparent contracts
- Legal onboarding under MOHRE or Free Zone
- Support in dispute resolution (if needed)
- End-to-end assistance for workers’ safety
- Respect for UAE labour law in all job placements
We believe in ethical recruitment and full transparency.
Conclusion
The UAE ministry of labour complaint process in 2025 is fair, accessible, and efficient. Whether you’re dealing with unpaid wages or mistreatment, MOHRE provides multiple channels to resolve disputes — legally and respectfully.
As an employee, knowing your rights and using official systems ensures your protection. Avoid informal “settlements” and always document everything.
If you need support or legal employment assistance, Mahad Manpower UAE is here to help.